Micro Finance Branch Manager Job Duties & Key Responsibilities
Direct all operational aspects including operations, customer service, human resources, administration and sales.
Development of new products relevant to the branch.
Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
Responsible for all the operations of the branch.
Train the branch team on new products, marketing and portfolio management.
Marketing existing and new micro-finance products in line with the BDM.
Handle a supervisory role over the relationship officers in the branch.
Responsible for branch set targets on the loan book.
Responsible for the individual targets on growth of the loan book.
Ensure 100% compliance to the policies and Procedures on credit department.
Ensure high standards of Customer Service are maintained within the branch.
Provide leadership on credit appraisal and evaluation.
Responsible for loan origination, sanctioning and disbursal.
Post disbursement loan management including follow-up and collections.
Security perfection-land valuation and charge processes, motor vehicle joint registration and chattel mortgage and registration processes.
Portfolio management of own and branch portfolios.
Maintaining of a quality portfolio by ensuring maintenance of PAR levels at optimum.
Give detailed report on the progress of the branch both daily, weekly and monthly.
Active collaboration with various stakeholders to meet business objectives.
Represent the branch in external and internal forums.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Stay abreast of competing markets and provide reports on market movement and penetration.
Required Skills & Qualifications
Bachelor’s degree in Business Administration or equivalent from a recognize institution.
At least 3-4 years’ experience in banking or a micro lending company.
Proven branch management experience.
Sufficient knowledge of modern management techniques and best practises.
Ability to meet sales targets and production goals
Excellent organizational skills
Results driven and customer focused
Willingness to work on flexible scheduling.
Required Personal Attributes
Good interpersonal and strong team building skills
Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of Branch Manager Nairobi Office.
