Collections Officer

Job Summary

VFS Group, a micro-enterprise support services company seeks to recruit a hard working and persistent Collections Officer.

Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:3 years
Job Description

Overall Responsibility
Manage the day-to-day collections and recovery of outstanding payments in a
manner to ensure that delinquency is minimized through effective
implementation of collections and Recoveries strategy.

Job Roles
Control delinquent payments and recovery of non-performing portfolio

Timely and effectively contact delinquent clients
Analyze clients’ financial situations and negotiate repayment arrangements
Make recommendations to management, when appropriate, for stronger collection actions
Giving a detailed report on accounts collected on daily, mid-month and monthly basis
Maintain accurate records, files, and reports on all collection activity
Inform management on the trends in clients that contribute to delinquency
Contact clients whose payments are almost due to prepare them to honor the installments
Ensure all penalties arising from late repayments are followed up and collected
Work closely with external agencies on debt collection and recoveries
Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken
Adhere to the set policy on recoveries and collections
Send reminder messages to clients on their payments
Perform any other related function as assigned to by the management from time to time

Qualifications
A Kenyan citizen aged 25 years and above
A minimum of a C plus in KCSE
Holder of a Diploma in Business or related area

Experience in recoveries and debt collection an added advantage

Should be a person of integrity, bold with good relational skills

Results oriented and able to meet targets with proven results
Valid certificate of good conduct
Possess good customer service skills
Computer literate
Preferred candidate should be residing within or aroundUtawalaarea

POINTS TO NOTE
Applications will be received up to latest June 30th, 2020.

VFS Group is an equal opportunity employer.