Content Agent Team Lead - Nairobi At Hcs Affiliates Group

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent Team Lead. He/she will be responsible for managing the content department operations.
Key Responsibilities
DUTIES/ROLES
Team Support
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.

Team Performance Management
KPI Management
Weekly Reporting to COS on KPIs
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews

Access Management
Agent Recruitment
Take part in the recruitment process for the Agents
Facilitate the departmental onboarding Process for the Team

Requirements
Degree in marketing, or a similar field.
At least 2 years of related experience with leadership role being an added advantage.
Should have excellent MS Excel skills
Excellent organizational and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Good Decision-Making skills
Attentive to details
Creative and forward thinker
Great Analytical skills