Customer Service Intern

Location
: Nairobi
Intern Responsibilities
• Maintaining a positive, empathetic and professional attitude toward customers at all times while responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Vast product knowledge.
• Ensure efficiency in the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
Qualifications
Currently studying towards Bachelor’s with one of the following majors: Marketing, Business Administration or any relevant majors
Desired skills and Experience
•
Strong communication skills
both oral and written.
• A positive
can-do attitude
and a passion for the field of customer relations.
• Must be exceptionally
self-disciplined
and have a very
strong work ethic
.
• Strong
problem-solving skills
, with a bias to a sense of
• Proactive and ability to sacrifice to deliver excellent results.
• Personal qualities of integrity, initiative, and commitment to the company’s vision and mission.
• Born leader, with an entrepreneurial mindset and passionate to make things happen
• Know how to collaborate well across teams and business partners
• Like to bring creativity & innovation to your work
• Have strong analytical and strategic thinking skills
• Willingness to work overtime if required
• Can show evidence of passion and achievements in academic and/or non-academic activities
• Fluent in English
How to Apply
Interested candidates are invited to apply and send their CV and a cover letter detailing your qualifications and experience.
Short listing will be on ‘first-come’ basis and only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unique ideas?
Purpink Gifts Limited is Kenya’s favorite online gift store and Florist Company. We are all about gifting something different, something extra ordinary. Would you like to join our exciting team? To be successful as an Intern at purpink, you should have superb attention to detail and be able to promptly identify problems. Outstanding candidates will gain great leadership, problem-solving, and interpersonal skills. Upon successful completion of the internship period, the successful candidate will be offered a job opportunity with the company.