An International NGO registered that advocates for female health in Kenya is looking to recruitMarketing Executives.The successful candidate will create a unique, strong & ubiquitous referral system with Pharmacy channel, private healthcare providers, corporate Institutions, salons, colleges, universities, schools, community opinion shapers and other health services providers.Musthave a Diploma/Degree inHealth Care Management, Pharmacy, or Biological Science.
Musthave a Diploma/Degree inHealth Care Management, Pharmacy, or Biological Science.
At least 2 years working experience in Sales, Marketing or Business development in thehealth care sector.
Ability to multitask between projects.
Independent thinker and problem solver.
Mustbe Results-focused & Client-centred.
Responsibilities
Generate demand for reproductive health services for the clinics, create awareness of the various family planning options & the primary healthcare services available at the clinic.
Work together with the Centre Manager and Regional Marketing Coordinator to develop business growth and expansion strategies, implement and deliver sales targets as per plan.
Develop short term plans & budgets for marketing activities, monitor client conversion progress, and evaluate corporate client performance.
To recruit referral agents, coordinate & facilitate their activities and ensure they deliver on their targets.
Distribution of (fliers/posters) and other company marketing materials.
Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients in the region.
Effectively communicate & promote the Centre’s services, health packages that are beneficial to existing and prospective clients.
Organize and manage Reproductive health events like health camps, health talks, world contraceptive day celebrations and family planning campaigns among other CSR activities.
Organize appointments for Centre Manager with key opinion leaders e.g. doctors and corporate clients with regards to outside referrals.
Attend mandatory monthly performance review meetings at the Centre and make a presentation on progress vs plan.
Develop a database for referring agents (school heads, campus reps, pharmacies, clinics among others) and continuously update.
Communicate effectively with clients through email, phone, online presentations, screen-share and in-person meetings.
Strengthen customer service capabilities by developing, updating and enforcing Customer Service standards, procedures and policies within the organization.
Continuously supervise, train and mentor customer service staff on Customer service best
Resolve escalated and complex customer issues on-time.
Build customer relations by interacting with customers on telephone, email, letter or face-to-face.
Implement and practice the principles of the Quality Management System in daily job activities.
Deliver regular reports on the company’s performance on customer satisfaction.
Collection and documentation of all customer feedback obtained through interactions.
Reviewing team performance regularly against set customer satisfaction goals, to ensure optimal output.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)
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