Patients Experience Coordinator

**Our client in the health management is looking to fill in the following position;
4. Patients Experience Coordinator
DUTIES & RESPONSIBILITIES**
• Planning, organizing and managing customer service activities.
• Ensuring positive feedback from clients and staff are appreciated/recognized
• Coordinating with other departments on customer complaints and follow ups.
• Handling customer complaints or any crisis arising.
• Identifying gaps in service delivery and recommend appropriate training
• Developing procedures as required to create customer value.
• Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
• Auditing customer service standards and implementing training programme.
• Training staff on customer service standards, requirements and expectations of the Hospital.
• Monitoring and measure customer service levels of the Hospital.
• Benchmarking with relevant institutions on emerging customer service practice.
• Supervising the performance of the customer service staff.
• Any other duties that may be assigned from time to time.
EDUCATION BACKGROUND AND QUALIFICATIONS
• A Diploma in Public Relations, Hospitality or equivalent.
• A Bachelor’s degree in Commerce, Hospitality, Public relations is an added advantage.
Experience:
• Two (2) years relevant experience in Public Relations or Customer Care
Send in your application by
29 May 2020.
The role of a Patients Experience Coordinator is to manage patient experience of the entire Hospital and ensuring that contact with the public meets and exceeds patient expectations and invokes a favorable attitude toward the Hospital.