Relationship Manager- Business Banking At Dubai Islamic Bank

Responsibiliies

Deliver the revenue and balance sheet targets assigned by identifying and maintaining target customers/ customer segments within each catchment area
Manage the profitability of product portfolios and customers as well as improve the profitability through increased fee income generation
Ensure the overall credit quality of the asset book within acceptable limits
Review the overall portfolio in a timely manner and recommend appropriate credit facilities in line with the bank’s credit policy to maximize earnings while containing risks to an acceptable level.
Obtain audited financial statements, analyze and recommend credit proposals of potential borrowers to the approving authority to meet financial objectives.
Maintain complete control aspects i.e., documentation, periodical customer visits / call reports, expires on monthly manner in order to monitor the assigned portfolio effectively and to ensure all statutory and controls for the business processes
Manage assigned relationships to ensure satisfactory account conduct and early ratification of various credit related issues.
Undergo an annual review process on the assigned portfolio to maintain strict credit discipline.
Identify the segment target market to broad – base the portfolio and pursue growth opportunities towards on boarding of the new clients
Ensure high performance culture and delivery of professional and quality customer service
Monitor customer complaints, approaching complainant personally where required to ensure prompt resolution
Ensure follow ups on exception report with regard to returned Cheques and call for explanation from customer where necessary.
Ensure follow ups on deficiency reports.
Ensure timely & accurate submission of regular & adhoc management reports
Ensuring all portfolio monitoring/management processes & measures are undertaken regularly and on an on-going basis and all credit files are properly maintained with a view to achieving good audit rating

Education:
Basic Education:
Bachelor’s Degree in Business Management/ Finance/ Accounting/ Economics/ Marketing or equivalent
Additional Desirable Qualifications:
Certification or Degree or Diploma in relevant area
Training/Skills
Credit knowledge and marketing skills
Functional Policies and Procedures
Relevant Product Knowledge
Knowledge of banking practice and theory and bank’s credit policy and operating systems
Compliance and Regulatory requirements knowledge for each of the products

Work Experience :
Minimum 5 years’ experience in banking, with at least 2 years in managing medium-large commercial portfolio at senior levels in well-established and recognized financial institutions.
Competencies:
Analytical thinking
Problem solving skills
Communication skills
Customer Focus
Selling Skills
Foundations & principles of Islamic finance