Scope and general purpose of the role:
Engage daily with existing customer base, distributors, end users and converters. Promote sales and distribution with a network of contacts. Increase product portfolio and investment by converters. Increase market share by delivering high levels of service to the network.
Responsibilities
Engagement and targets:
Conduct a needs analysis to ensure that all sales targets are met.
Conceptualise new and innovative strategies to achieve sales targets
Generate and Follow up on new sales leads and build detailed project pipeline with prospective values .
Conduct surveys and Market research to study and analyse changing needs of customers and growth opportunities.
Increase footprint and market share for the brand in specified area of responsibility
Actively engage with converters to identify new opportunities
Actively increase opportunity pipeline for quarterly and annual sales and maintain a close rate equal to peers.
Provide input to S&OP meetings (discuss accuracy of the forecasts, slow moving and obsolete stock and identify crisis areas)
Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
Doing cold calls with potential customers.
Prepare and submit daily,weekly and Monthly sales reports .
Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
Extracts value from customer through the use of company tools and training provided
Customer Service:
Provide product and brand training with converter network
Provide technical advice and solutions to customers when required
Record customer interaction on salesforce.com
Take informed decisions regarding terms and conditions of pricing, rebates, COD pricing and discounts
Log customer complaints within 24hrs of complaint being received
Conduct product trials at customers when required, and help technical department
Update customer price lists, and ensure prices are updated within Avery Dennison’s operating systems
Follow complaint till conclusion, and advise the customer of results.
Assess materials when there are customer complaints
Ensure that all customer demands are timeously met
Liaise with customers regarding their account status
Follow up on outstanding payments and assist with debtors collections is in line with corporate policies.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
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