Job Purpose Statement
To drive the process improvement initiatives within the bank so as to ensure that optimum value is achieved and that it is in line with the bank's strategic objectives. This includes the research, analysis, understanding and documentation of the business requirements for change initiatives whilst ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective.
This role shall have specific focus on the following business application areas; Cash Management and E-channels, Global Markets, Investment Banking and Brokerage
Key Accountabilities (Duties and Responsibilities)
Value creation through launching new products and services, systems enhancements, process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward.
Ensure that all process improvement initiatives are being tracked and reported on a regular basis.
Manage and execute the Business Analysis effort during the entire project lifecycle.
Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation.
Manage complex, high value (large scale) technology, compliance, regulatory and transformation projects while controlling all projects constraints – cost, timelines, risk, scope, resources and quality.
Lead project execution teams and work streams across a broad technical, financial and business disciplines in the East African region while ensuring timely and cost-effective completion of projects.
Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels.
Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements.
Management of operational risks in the design and implementation of new and/or changes to business processes and systems
Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
Support the integration of best practice into the bank's process re-engineering methodologies and tools using best practice frameworks, mission directed work streams and six sigma to support innovation.
Job Specifications
Academic:
University degree preferably in Business or Information Technology. Upper 2nd Class or equivalent.
Professional:
Business Analysis Training (Certification is an added advantage)
PMP, Prince 2 Practitioner Certification
Lean and/or Six Sigma training (Certification is an added advantage)
Proficiency in office automation, banking technologies and project management tools i.e. MS Projects, Jira, Confluence, Click Up
Desired work experience:
A minimum of 4 years' experience as a business or process analyst with 3 years hands on experience managing complex technical projects.
Technical Competencies
Project Management
Problem Solving & Analysis
Risk Management
Banking Knowledge
Communication Skills
Planning and organizing
Behavioral Competenies
Working with People
Customer Focus