Technical Support Team Leader

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.
We’re looking for detail-oriented and thoughtful people to lead our tech team. Your team will be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.
Duties
Communicate with and understand the clients and their expectations
Lead and manage your team to fulfil client's expectation
Do forecasting and planning
Contribute to a high-performance and friendly workplace culture
What We’re Looking for
3 years of experience in leading a team
Excellent written and verbal English communication skills
Strong problem-solving skills
Demonstrated ability to code with PHP or MySQL
Experience with eCommerce site, or WordPress CMS
What we’re offering:
Join a high-growth startup, full of possibilities
Professional and motivated colleagues from around the globe
Fair and open culture
Work from home arrangement
Work with clients in the USA, EU and elsewhere
About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.
Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!
Influx provides customer service for brands and tech companies on demand.We’re looking for detail-oriented and thoughtful people to lead our tech team