What you will be doingYou will assist in developing the product vision, strategy, and roadmap for building the product suite of Jumia in concert with cross-functional peers, in order to improve both customers & vendors' experience.You will support in developing the product vision, strategy, and roadmap to extend our current Sprinklr product to support our Jumia Customer and Vendor Experience tools.You'll become an authority on your product area and identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.As part of the Central Operations team, You'll work with Vendor and Customer Experience teams, as well as Vendor and Customer Service teams to understand the current use of existing products, define and prioritize the requested improvements.You'll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.Main Responsibilities:Own the Operations Products strategy & roadmap, ensuring the most impactful improvements are prioritized in order to improve both customers & vendors' experience on Jumia. Be in constant contact with Products & Tech teams to ensure improvement requests are clearly scoped and moving forward as per the timeline agreed upon Backlog management, iteration planning, and elaboration of the user storiesAssist in leading the planning product release plans and set expectation for delivery of new functionalitiesBe the main point of contact on Jumia side in our partnership with Sprinklr, coordinating both bug fixes and enhancement releasesRequirements:3-5 years experience working as a Product Owner in a technology environment would be a preferenceCRM experience (Sprinklr, SalesForce, etc.) would be highly appreciatedSolid Agile experienceUnderstanding of technology, language and applicationsProven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address themAbility to communicate clearly and concisely across technology and the business teamsExperience supporting/rolling out initiatives to commercial teamsExperience with demand generation, account/territory Expected personal skills :Action oriented and results orientedStrong analytical skillStrong interpersonal skillsFast learnerWell organizedResistant to stressVery independent with a strong ability to go further than the expectationsWe Offer:A unique experience in an entrepreneurial, yet structured environmentA unique opportunity of having strong impact in building the African e-commerce sectorThe opportunity to become part of a highly professional and dynamic teamAn unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
