Job Description Consistently offer a professional, friendly greeting and engaging service. Understand the Server's tasks in the outlet. Understand shift end reports in the outlet and the POS system. Assist guests regarding food and beverage menu items in an informative and helpful way. Have knowledge of all menu items, garnishes, contents and preparation methods. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business Seat guests in an organized fashion to maintain service flows for the Servers Adhere to all hotel environmental policies and initiatives Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager. Other duties as assigned. Qualifications Previous service experiences an asset. Previous Point of Sale System experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Additional Information Physical Aspects of Position : Constant standing and walking throughout shift. Occasional lifting and carrying up to 20 lbs. Occasional kneeling, pushing, pulling. Occasional ascending or descending ladders, stairs and ramps. Your team and working environment: Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
