Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, Tanzania, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. Branch's mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC). We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. Job Summary: We are seeking a highly motivated and experienced Servicing & Collections Team Lead to join our team. The ideal candidate will have a proven track record in debt collection and leadership skills to effectively manage and inspire a Servicing & Collections team. Responsibilities: Lead and manage a team of collection associates to achieve collection targets and objectives. Manage a portfolio of delinquent accounts and initiate collection efforts to recover outstanding debts. Conduct daily portfolio analysis, work allocation, team monitoring, and performance management. Call auditing, scoring, and having one-on-one training with junior associates Develop and implement collection strategies and action plans to optimize recovery rates and reduce delinquency. Conduct regular meetings and training sessions to update team members on collection policies, procedures, and best practices. Review and analyze collection data and metrics to identify trends, improvement areas, and optimization opportunities Check on staff attendance, timelines, and leave planning. Collaborate with other departments such as legal, compliance, and customer service to address complex issues and resolve escalated cases. Handle escalated customer inquiries and complaints, and provide resolution in a timely and professional manner. Ensure the team collections procedures are ethically upright and are in line with Branch and CBK policies and regulations Motivate team members through teamwork and ensure productivity and that they are fully engaged. Conduct thorough investigations to locate and contact debtors using various communication channels. Review and analyze account information to identify potential risks and develop mitigation strategies. Prepare reports and updates on collection activities, recovery rates, and portfolio performance for management review Qualifications: Bachelor's degree in Business Administration, Finance, or related field. Proven experience in debt collections, with at least 2 years in a leadership or supervisory role. Ability to effectively manage multiple priorities in a fast-paced environment. Strong knowledge of debt collection laws, regulations, and industry best practices. Excellent communication and negotiation skills, with the ability to interact effectively with debtors and internal stakeholders. Highly organized with the ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in using collection software and MS Office applications Benefits of Joining Mission-driven, fast-paced, and entrepreneurial environment Competitive salary and equity package A collaborative and flat company culture Where we work: Remote first, with the option to work in-person occasionally or when required Fully paid health insurance benefit. Work-life balance is not a myth, make use of our 28 days of paid vacation days, 30 days of sick leave, and bereavement leave Fully paid parental leave - 6 months maternity leave and 3 months paternity leave Company-matched pension benefit Monthly WFH stipend alongside a one-time home office set-up budget Annual professional development budget Other benefits include; team meals, virtual social events, and in-person meet-ups Discretionary trips to our offices across the globe, with global travel medical insurance. Opportunity to work and interact with a global team Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We're looking for more than just qualifications - so if you're sure that you meet the criteria, please do not hesitate to apply! Powered by JazzHR
