The Assistant Decorator will be responsible for ensuring that each Home is prepared to the highest standards for every guest. This includes managing house setups, quality control, maintaining the brand's aesthetic, and handling guest concerns related to furniture and décor during their stay. The Assistant Decorator will oversee the inventory of all furniture and décor across the portfolio of 40 houses and associated stores. This role includes resetting properties after each check-out, ensuring that every detail is in place before the next guest checks in, and maintaining a detailed inventory to track all items in the homes and stores.
DUTIES AND RESPONSIBILITIES.
Ensure that any new items or replacements are sourced and installed in a timely manner during a guest's stay.
Items replaced promptly without disrupting guest experience.
Maintain and update the inventory of all furniture and décor across the Homes' portfolio of 40 properties and stores.
Comprehensive inventory maintained, with accurate tracking of all items.
Ensure that all items in the inventory are accounted for, conducting regular audits of the homes and stores.
Inventory discrepancies minimized and addressed promptly.
Maintain and eventually take full responsibility for the brand guide, ensuring consistency across all properties.
Brand guide followed strictly in all setups.
Perform regular quality checks on properties to ensure everything from the décor to the small details (soaps, coffee, branded items) meets the brand standard.
Properties pass all quality checks with high marks.
Work with the guest relations team to understand and execute any customizations for specific guests, ensuring their preferences are reflected in the setup.
Positive guest feedback on customized services.
Ensure all personalized gifts (e.g., diaries, local crafts) are prepared and placed in the home before guest check-in.
All homes have appropriate personalized touches ready for guests.
Source materials, décor, and furnishings from local vendors, ensuring competitive pricing without sacrificing quality.
High-quality items sourced within budget.
Maintain relationships with local artisans and second-hand vendors to incorporate upcycled and locally crafted items into properties.
Successful integration of locally crafted and upcycled pieces.
Assist in identifying and curating artwork for hospitals through the home Art for Healing Foundation.
Art sourced for the foundation and hospitals.
Coordinate with contractors, vendors, and suppliers to ensure that all deliveries and installations are completed on time for house setups.
Projects completed on time and within budget.
Oversee the logistics of each house setup, ensuring smooth coordination with guest relations and housekeeping teams.
Seamless check-ins with no delays or missing details.
QUALIFICATIONS
Bachelor's degree or diploma in Interior Design, Architecture, or a related field.
Experience in interior decoration or property management, preferably in the luxury real estate sector.
Strong attention to detail, especially in quality control and ensuring brand consistency.
Experience in managing house setups or similar projects with tight deadlines.
Experience in maintaining and managing inventories across multiple locations.
Strong organizational and project management skills, with an ability to manage multiple tasks simultaneously.
Familiarity with sourcing locally crafted and upcycled furniture and décor.
Experience working with local artisans and vendors is a plus.
Knowledge of design software (AutoCAD, SketchUp, or similar) and Microsoft Office.
Ability to maintain and develop Standard Operating Procedures (SOPs) for house setups and inventory management.
Excellent communication and interpersonal skills, with the ability to work well with vendors, contractors, and the guest relations team.