KEY RESPONSIBILITIES:
Define end-to-end customer payment experiences, drive, and document requirements, build, and manage the bank's mobile payments ecosystem.
Lead the development of new mobile payments features and functionalities from concept to launch working with cross functional teams through the entire product development Lifecyle.
Product backlog grooming and value-driven prioritization of new initiatives and enhancements on existing products.
Manage the testing of new and enhanced products features and functionalities prior to implementation to ensure quality delivery.
Identify, document & implement changes for process improvement arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
Gain a deep understanding of mobile payments trends, customer needs and paint-points, and follow through with implementation to improve customer experience, drive adoption and business growth.
Collaborating with senior leadership and various stakeholders to ensure seamless payments product launch and post-launch support including training of staff
DAILY RESPONSIBILITIES:
Develop detailed business requirements and user stories that can be used to create features, functionalities, and value propositions.
Work closely with cross functional teams and vendors in the product development cycle to ensure timely delivery of proposed features and functionalities.
Leverage data, gather feedback and synthesize information to make product enhancement recommendations.
Continuous prioritization and alignment with technology, commercial and marketing teams to ensure value-driven delivery.
Stay up to date with industry trends, emerging technologies, and best practices in product development, and apply them to enhance our product development processes.
OTHER DUTIES
Project Management and delivery
Champion the bank's digital transformation journey.
Participating in community activities.
Participate in other business development activities.
The successful candidate should have the following:
A Bachelor's degree from a recognized university.
Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an additional advantage.
At least three years in managerial experience in leading digital product development and managing teams
At least three years relevant work experience with specific experience in:
A proven track record of successfully developing products from ideation to maintenance.
Ability to assess and address technical risks.
Skill in facilitating the creation and maintenance of proper product documentation.
Strong problem-solving skills and a hands-on approach to execution
Digital Product development .
Delivery of mobile financial products and services in a high growth environment
Building relationships, networks & Managing teams
Project Management/Relationship Management.
Mobile Money or Payments or Lending Platform Support.
Credit Analysis & Lending