Who We are Looking For
The Roasted Truth Barista will be responsible for delivering an excellent experience for all Roasted Truth (Ikigai's specialty in-house café) customers.
You are the right person if you enjoy wearing many hats. You're energized by people and work well in a team. You're a details person! You thrive in a busy environment and meet all your deadlines with ease and excellence! You are super organized, multitask better than anyone, and can handle numerous moving parts. You're resilient. You provide incredible customer service at a moment's notice, without missing a single data point - no member request is too big or too small for you to handle. You. Love. People.
As a Roasted Truth Barista, you would...
Emulate Ikigai's core values and strive to achieve our mission
Create a warm and welcoming atmosphere for all Ikigai members/guests in the Space
Maintain a clean and well-stocked workspace and dining area
Update Roasted Truth signage and displays
Continuously expand your knowledge of food and beverage quality controls, and preparation and presentation methods
Key Responsibilities
Ikigai Members and Guests Service
Welcome all Ikigai members/guests to the space and serve them, including:
Selling all Roasted Truth menu products, and accepting and preparing orders, paying attention to details such as preferences of coffee blend, dairy and sugar ratios
Packaging food and beverages for sale and serving the members/guests, ensuring the product is presented in the most appealing form
Upselling Roasted Truth menu products while educating members/guests on the coffee that Roasted Truth serves, and encouraging them to try new filter coffee brewing methods such as V60 and AeroPress
Receiving and processing payments from members/guests
Informing members/guests of specials or new items, and answering any of their questions
Offer the necessary barista support during Ikigai events and conferences as and when required and handle orders placed by the members/guests at such events and conferences
Communicate member/guest feedback to managers and recommend new menu items (to the in-line manager)
Inventory and Procurement Management
Implement all the inventory and procurement management processes relating to Roasted Truth inventory, including:
Ensuring all customer orders are keyed into the Revel POS system correctly as orders are received
Receiving inventory from suppliers following the guidelines outlined and afterwards updating stock on Revel accordingly and sharing the delivery notes/invoices with the Operations Associate and Finance Team
Effectively managing inventory by monitoring stock expiration dates and following the First-In, First-Out (FIFO) principle to avoid wastage
Conducting stock takes twice a month (mid-month and end-month) for both Revel and non-Revel items and provide comments on variances to the Finance Team within 24 hours after the conclusion of the stock take
Ensuring proper handover is carried out when another location Barista steps in temporarily, including matching stock at hand with stock on Revel
Roasted Truth Café Management
Ensure Roasted Truth adheres to all food and safety regulations and controls
Clean and restock dining areas, empty the trash, and sanitize equipment and utensils, ensuring the café area is always clean and tidy and the front-facing aesthetics are maintained
Update Roasted Truth signage and displays regularly to attract customers
Regularly check if brewing equipment operates properly and report any maintenance needs to the Operations Associate
Take great care of the location's café assets to ensure minimal breakages as much as possible
Work closely with the location food partner(s), including:
Placing orders for baked goods with them and receiving the product with the requisite documentation in place
Collaborating to maintain the cleanliness and aesthetic of the café
Education
Diploma in hospitality management or a related field preferred but not a required
Experience and Requirements
2+ years' experience working in the hospitality/food and beverage preparation industry
Experience in the coffee brewing industry, including hands-on experience with brewing equipment strongly preferred
Experience in customer relationship management and dedication to providing great service
Exceptional listening and verbal communication skills
Well organized, presentable, and able to work under pressure
Willingness to continue learning about food and beverage preparation, emerging coffee trends and the coffee industry in general
Holds a valid food handlers' certificate
Essential Skills & Competencies
Passion and understanding for Ikigai's mission and values
Superior verbal and written communication skills
Exceptional organizational and multitasking skills
Highly detail-oriented
Strong work ethic
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism
Creative problem-solving skills
Ability to work in a dynamic, fast-moving environment
Passion for entrepreneurial communities
Proficient in computer skills
Strong networking and presentation skills