Customer Relations Officer At Outspan Hospital

KEY ROLES AND RESPONSIBILITIES
Act as point of contact for complaints and escalate issues as appropriate
Providing customer support
Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Develop and update client related reports.

QUALIFICATIONS REQUIRED:
Bachelor's degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
Served a similar position for a minimum period of three (3) years.
Experience in managing a team for at least 1 year
Work experience in a hospital setting is an added advantage

OTHER SKILLS AND COMPETENCIES
Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
Good problem solving skills
The role requires people management skills to deal with diverse customers.
Ability to provide guidelines and leadership to the team in order to ensure service excellence.
Self-starter with the ability to prioritize and multitask
Self-motivated and comfortable working both independently and as part of a team
Enthusiasm and passion for our mission and social impact work

SOFT SKILLS:
Good communication skills in the languages of English, Swahili and Kikuyu .
Good listening skills