JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary – Role Purpose About JLL We're JLL.
We're a professional services and investment management firm specializing in real estate.
We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home.
At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
We're focused on opportunity and want to help you make the most of yours.
Achieve your ambitions – join us at JLL!Role Purpose An exciting opportunity for a East Africa Workplace administrator based in Kenya .
The Account Support is a key role reporting directly to the Workplace lead Kenya.
In this role you would be responsible for providing support to ensure facilities services are delivered in an effective and efficient manner.
This role would be ideally suited to someone who is able to demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.Duties & Responsibilities/Deliverables:Procurement & Vendor ManagementSupporting the delivery of FM operations across the portfolio in terms of Procurement and Vendor Management, adding value and driving innovation The ability to understand and offer guidance to FM's in terms of managing local vendors Ensure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practiceContracts ManagementKeep track of all contracts to ensure that they are professionally delivered.Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA's Finance Management / Cost Control / ProfitabilityMaintain Finance tracker and related responsibilities.Ensure financial processes are followed at all times.Site Operations ManagementCoordinate with JLL FMs for action items.Maintain FM related action trackerActing as go-to person in relation to coordination of all FM related tasks.Recommend continuous quality improvement practices and implement Industry Best Practice operationsEnsure all Critical Environment (CEM) requirements are metRisk ManagementEnsuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
Ensure a property risk management program including audits are implemented and maintained.Ensure escalation procedures and incident reporting procedures are implemented and in place.Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct.Administration Task:Utilising various software packages to produce correspondence, documents, presentations, spreadsheets and databasesMaintain document control recordsSupport the team to produce high standard quality documents and deliverables in MS Word, MS Excel and MS PowerPointEnsure day-to-day team support functions are carried out in relation to office stationery and office consumables, and the purchasing of other equipment and materials required by the team.Provide minutes of meetings and distribute within an appropriate timeframeDevelop an understanding of the key areas of FM delivery to be able to provide support to all members of the FM teamUtilise the clients system for booking the use of site meeting roomsCoordinate the team requirements with head office in DubaiTo ensure FM administration services are delivered efficiently and effectivelyEnsure appropriate processes and procedures are followedImplementing and maintaining filing systems (both electronic and hard copy systems).
Organising and storing paperwork, documents and computer based informationFacilities Team meeting arrangementsPreparation of quotations and purchase ordersPreparation and cross checking of contractor invoicesDaily interface with client and contractors.Security access to the building – cross checking of staff visa/employment informationPrepares monthly client reports, financial reports and updates local policies and procedures.Drafting letters, verbal instruction forms, contracts and other documentation as necessary.Assisting the FM managers with procurement and tendering exercises.Other project related activity as requiredEnsuring working in accordance with HS&E procedures and instructions, contractual, legislative and local requirementsReporting immediately to line management if they sustain an injury or become ill whilst at work, or where they are directly involved in or witness any serious incident, dangerous occurrence or significant environmental pollution incidentNotifying line management of any identified or suggested opportunity for improvement of the HSEMS and associated health, safety & environmental risk controlsEligibility Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
Proven track record of supporting and leading site-based teams across multiple service lines.
Ability to work without supervision with the ability to drive positive impacts.
Must be prepared to travel in order to support region wide delivery.
Demonstrate successful contract management and team management.
Proven ability to build and maintain strong vendor relationships.
Experience in financial management and identifying cost savings/avoidance.
Advanced Microsoft Office experience required.
Able to work within a teamAble to work on own initiativeAble to fit within the company cultureAble to adapt to a fast pace and demanding environmentAn excellent communicator, both verbal and writtenProficient in Outlook, Word and Excel is essentialEducated to equivalent of GCSE level with a minimum of grade C in English and MathsLocation: On-site –Nairobi, KENIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.
We're interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
