Front Desk Agent At Fairmont Hotels & Resorts

Job Description
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Consistently offer professional, friendly, and engaging service
Handle all Guest requests promptly and efficiently
Follow Front Office policies, procedures, and service standards
Welcome, check-in, and check-out guests
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Assist guests regarding hotel facilities in an informative and helpful manner
Efficiently handle all guest queries and requests
Promptly and pleasantly handle phone calls and guest messages
Ensure that the guest services Desk is appropriately supplied and stocked at all times
Follow all safety and sanitation policies
Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
Have full knowledge of the hotel's emergency procedures
Maintain a safe working environment
Assist Front Office with administrative duties as required
Participate in meetings
Other duties as assigned

Qualifications
Your experience and skills include:
Fluency in English (additional languages are an asset)
Ability to multitask in a dynamic environment while maintaining composure
Excellent written and verbal communication skills with a knack for building rapport with guests
Strong organisational and leadership abilities
Proficiency in Microsoft Windows programs
Previous work experience in hospitality or customer service
Ability to create unforgettable impressions by surpassing guest expectations
Proficiency in cash handling
Capacity to address guest requests and resolve issues sensitively and professionally
Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
Team player mentality with a willingness to continuously develop and learn
Precision in work and keen attention to detail