Objectives of this role
Optimise the IT systems and infrastructure to increase efficiency, reduce costs and improve performance.
Identify potential security risks and develop strategies in collaboration with the Digital Security team to mitigate them.
Provide continuous support and guidance to ensure the company's digital systems are properly maintained
Collaborate with other teams to ensure the company's technological goals align with its business objectives.
Tasks
Keep IT systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware, operating systems and applications.
Monitor and maintain network systems, troubleshoot and diagnose network problems, interface with the ISP to ensure network uptime.
Provide support with technical issues in a face-to-face capacity, over the phone or via remote desktop software, helping staff members
Design IT systems and networks ensuring the right architecture and functionality, test, evaluate and support new technology implementation, and train users in new and existing IT systems
Revise existing systems and suggest improvements, efficiently manage complex IT projects and ensure delivery within agreed timelines.
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to reported issues and ensure an accurate documentation of issues is logged.
Prioritise and manage multiple reported IT issues, ensure that the requisite assistance is provided within a stipulated time-frame
Rapidly establish a good working relationship with other teams and practices.
Record and maintain documentation related to IT systems and procedures to create standard operating procedures (SOPs) for the company.
Develop and foster relationships with vendors and other technology partners. Work hand-in-hand with the IT Team and share ideas accordingly.
Stay updated with industry trends and technologies to ensure the company receive the best IT advice and support
Qualifications
Bachelor's degree in computer science, information technology or a related field.
Candidates must have between 3–5 years cognate experience working as an IT personnel, preferably in a technology-based organisation.
Strong knowledge of IT systems, including networks, servers, IT hardware/software applications.
Must have hands-on experience managing a wide-range of network devices (routers and switches), such as Cisco, Mikrotik and TpLink.
Proficiency in managing CCTV, biometrics (time & attendance), and access control systems.
Good understanding of managing applications on Google workspace.
Familiarity with the cybersecurity, regulatory compliance and data protection domains.
Excellent communication, presentation and interpersonal skills with a problem-solving attitude.
Relevant professional certifications (e.g. CompTIA A+, Microsoft Certified Solutions Expert, ITIL Foundation) will be an added advantage.
Experience with cloud computing and virtualisation technologies.
Ability to lead a team, work independently or collaborate between multiple units.