Main Purpose of the Job - (Job Summary):Office administration, overseeing mail management, and dispatch to ensure a smooth flow of work processes within the office in line with business objectives.Main Responsibilities:Receipt and registration of all new claims received in the IT system and maintain a register thereof.Receive all incoming mail, collate documents in order of priority, and offer assistance to the legal officer handling branches for an efficient and speedy response to mail.Receive all incoming judgment advice and record in the judgment register for tracking to ensure timely attendance.Handling machine maintenance, departmental stationery requisition, and monitor the use thereof.Collecting EFT payment advises from accounts, preparing forwarding letters, and immediate dispatch; maintain a cheque/EFT dispatch register thereof.Dispatching letters, cheques/EFT, and summons to correct persons within the given timeline.Reconciling and payment of investigators' and doctors' fees within given timelines.Undertaking typing work within given timelines.Mail management, connecting all incoming mail to relevant files, and giving legal officers for action.Ensuring customer service to both internal and external clients by providing the required timely dispatch of letters, cheques, and claim files.Receipt of excess cheques.Handling the switchboard, receipt and dispatch of calls, telephone lines maintenance, management of the PABX system, etc.2 or 3 key deliverables (specific to this position):Prompt payment and dispatch of chequesEffective mail managementClean offices, printers well maintained, stationery managementResources Responsible for:Direct Reports (Jobs reporting to this position):Internal:AccountsClaimsBranchesAdministrationITExternal:External AdvocatesRelevant Experience:At least 2 years of relevant experienceAcademic Qualifications:O' LevelProfessional Qualifications:Para-legalCertificate in business Management practice is an added advantageKey Job Skills (specific to the job):AccuracyCoordination skillsTime managementMultitasking skillsInsurance Skills (special Category):N/AGeneral Skills:Communication skillsInterpersonal skillsCustomer ServiceIT skills (fluency)Our Competencies/Behaviours:IntegrityReliabilityTransparencyProfessionalismTeamworkQuality