Mission Statement for the Role:
To manage, support and ensure the availability, performance and capacity of poa! network whilst acting as a point of escalation to NOC Technicians.
Overall Responsibility:
Configuration Management, Network Performance & Incidents Management, Quality of Service Management , Change Management, Continuous Service Improvement and Network Documentation.
People:
Individual Contributor
Key SMART Results for A-Player Success
Maintain core network availability at 99.9% and access layer at 99.9% through proactive event management and timely reactive interventions- Monthly
Ensure quick identification of network issues and resolution of issues within stipulated operational level agreements - Monthly
Own all escalations from NOC technicians and provide level 3 technical support on complex network and systems issues within networks and customer support teams. Acknowledge within 15 minutes and resolution as per internal operational level agreements - Monthly
Serve as the go-to technical expert and actively engage in knowledge sharing and training initiatives to empower team members from technical teams - Monthly
Maintain peak performance and cost-effective service delivery by ensuring optimal deployment and configurations of circuits with our providers and peering partners (e.g. local loops, IPT, PNI, and Cache) - Monthly
Configuration management: Ensure optimal configuration of core and access network layers while ensuring up-to-date backups are done - Monthly
Undertake core and access network continuous service improvement while ensuring adherence to change management process - Monthly
Collaborate with Network Planning and Deployment teams to ensure new networks implementation is done as per expected standards and testing/signoff process followed -Monthly
Complete documentation of poa! network topology and training of NOC & Technical Support technicians - Monthly
Attain at least two advanced technical professional Certifications every year - Yearly
Level of Management Experience Required (Mandatory & Nice to Have)
None
Department stage of development where this role sits
Prepare for Scale
Key Competencies (H, M, L)
Degree in Information Technology , Computer Sciences, Telecommunication, or related discipline -H
Expert in managing different types of network topologies: Fast fault identification, fault resolution, and implementation of mitigation measures -H
Advanced knowledge in switching (e.g. STP, VLANs) and routing protocols (e.g. ISIS, OSPF, iBGP, BGP) -H
Experience of TCP/IP Protocols, networking principles, and authentication protocols -H
Knowledge in network automation: Development and maintenance of automation scripts and tools for network provisioning, monitoring, and management -H
Experience in use of configuration and maintenance of network management and monitoring systems & tools -H
At least 4 years experience focusing specifically on network infrastructure support and maintenance in fast growth high pressure environment -H
Advanced certification in Mikrotik , Cisco, Juniper or equivalent -H
Have a strong, flexible, adaptable & analytical approach to problem-solving with a can-do-it attitude -H
Strong communication and interpersonal skills with the ability to build and maintain relationships -H
Mandatory Criteria if any with no exceptions to hire
4+ years proven track record within a NOC in a Telecommunications environment, with experience in configuring Network and Network maintenance.
Expert knowledge, in switching (STP, VLANs) and routing protocols (ISIS, OSPF, iBGP, BGP).
Excellent knowledge of Mikrotik and Ubiquiti equipment, configuration and support of the same.