Officer, Cic (Consultant, Customer Service) At Standard Bank Group

Job Description
To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network, subscriber billing, development). Be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address, and therefore can be the first point of escalation for clients and frontline staff.

Qualifications
Type of Qualification: Degree in Business Administration or equivalent
Field of Study:Not applicable
Experience Required
Client Coverage
Personal and Private Banking
5-7 years
Experience in, Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management. Experience in telecommunications Support.

Additional Information
Behavioural Competencies:
Checking Details
Documenting Facts
Embracing Change
Following Procedures
Generating Ideas

Technical Competencies:
Banking Process & Procedures
Client Servicing
Product Related Systems (Consumer Banking)
Risk Management