Outlet Manager

Job Description Manage day-to-day operations of the restaurant Handle complaints and make effective service recovery Ensure standards are being followed in accordance with F&B policies and procedures Ensure all employees have full product knowledge Regularly inspect food & beverage quality Follow established and proper Accounting procedures Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly Conduct roll plays and ensure employees adhere to grooming standard Liaise with stewarding on inventory and breakage control Maintain daily log book maintaining clear and concise information on the operations. Establish guest database with preference records of regular guests Schedule employees to maintain Hotel's service standards within budgeted labour costs Assign responsibilities to subordinates and conduct regular performance checks Implement weekly cleaning schedules for operating equipment Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs Qualifications Minimum 2 years of experience in a busy Outlet in a 5* Hotel Diploma in Food & Beverage or related field Service focused personality is essential, with an eye for detail Ability to lead by example, believe in a strong team culture and set the scene for high performance Ability to focus attention on guest needs, remaining calm and courteous at all times A motivator & self-starter Well-presented and professionally groomed at all times