The role of L&D within the Policy Advocacy team is to work in an academic setting with emerging women policymaker leaders, in partnership with their executive sponsors, to provide them with capacity to innovate, act as agents of change, and promote greater inclusion for women. Women's World Banking plans to then engage L&D program graduates in an alumni network where they can learn from other policymakers and gender intentional policy experts on global practices, to ensure continued support throughout their careers.The Program Coordinator will provide seamless support to the L&D team across the entire program cycle including project management, marketing, coordination and implementation, monitoring & evaluation of the programs and ongoing engagement with L&D alumni.The ideal candidate will have a successful track record of supporting training delivery in an academic, corporate or other setting and/or in event management. The candidate should have experience overseeing and driving project timelines and activity. They will display excellent communication skills and cross-cultural sensitivity when interfacing with senior leadership from financial regulators and policymaking institutions, academic partners and donors, and be committed to providing consistently high-quality service. We are looking for an organized, detail-oriented and self-motivated person, eager to seek out opportunities and bring new ideas for process and program improvement to the team.Roles and ResponsibilitiesL&D Program ManagementManage all aspects of program coordination; supporting, planning, contracting, and execution to project close, and record-keepingCreate and track work plans using project management software (Hive)Contribute to creation of marketing materials and generation of marketing lists, and oversee program application process and trackingGenerate invoices and track program tuition paymentsAdministration support for procurement processesEnsure technology needs are supported including providing support for live Zoom online sessionsManage online learning platform including set up of new programs or modules, adding relevant learning materials, supporting participant requests, and troubleshootingServe as project manager for 'Gender Performance Studies,' liaising with institutional counterpart to oversee data requests and arrange qualitative researchEnsuring smooth in-person delivery of programs:Lead negotiation with vendors (hotels, conference facilities, restaurants, transportation)Manage all aspects of participant accommodation and meals during programCoordinate special eventsWork with L&D Manager to ensure that program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timelyEngagement with L&D Program ParticipantsInteract with program participants and their representatives prior to the start of program, during program delivery, as well as post-program, to deliver an outstanding learning experience for participantsCommunicate program content to participants on behalf of faculty where appropriate, and respond to logistical, content and service requests made by participantsSupport L&D Manager and Directors with faculty and client relationships during the program planning processKnowledge Management, Alumni Engagement, and Monitoring & EvaluationSupport content creation from program outcomes, such as blogs, briefing notes, and reportsTrack progress on inclusive policy initiatives generated by the Leadership and Diversity for Regulators program and be alert to opportunities for organizational support to select policymakersProvide administrative support for monitoring and evaluation (M&E) of programs:Create surveys in survey platforms (Survey Monkey, Form Assembly), and drive high response rate through consistent follow-up and oversee quality control of dataUpload results into database (DevResults) and provide data summaries to the L&D teamSupport delivery of alumni network for policymakers including:Consulting with in-house experts (policy, advocacy, communications, L&D) to design content and support the engagement strategyManaging and executing alumni engagement programming (virtual & in-person)Required Qualifications2-3 years of experience supporting executive education or other training programs, event coordination or managementExperience managing engagement, online communities and/or knowledge networksExtraordinary attention to detailExcellent communication skills (both written and verbal) with expertise in communicating with senior level individuals from around the worldSuperior project and process management skillsStrong sense of initiative, collaborative spirit and ability to work independently in a remote and/or office environmentCuriosity and desire to support building gender-diverse organizationsDedication to ensuring an exceptional participant experienceBachelor's DegreeFluent in written and spoken EnglishPreferred QualificationsExperience working in a global organizationExperience of working with policymakers and/or international developmentKnowledge of leadership training programs and recruiting for open enrollment programsFamiliarity with technology platforms, including LMS (Canvas, eloomi), Salesforce, Form Assembly, SurveyMonkey, Pardot, Hive, ZoomKnowledge of issues related to Diversity, Equity, and InclusionKnowledge of either Spanish, Arabic, or French
