We are seeking a seasoned Operations Specialists to lead strategically and oversee the Human Resources function and office operations. This role calls for a proactive and experienced professional who can seamlessly integrate people management with operational efficiency. With support from a dedicated People Operations Associate and an Office Management Assistant, this position plays a key role in fostering a conducive work environment while driving operational day-to-day success.
Key Responsibilities:
Talent Acquisition & Management:
Recruitment & Hiring: Developing and implementing effective recruitment strategies to attract sales professionals, technical support professionals, and other relevant roles. This includes leveraging online platfoGirwa Radio, networking, and employer branding, and building a strong pipeline of qualified candidates. Focus on attracting candidates with the relevant certifications where applicable and experience.
Onboarding:Implementation of a structured onboarding program to integrate new hires quickly and effectively into the company culture and their role. This should include technical training and familiarization with the company\'s cloud infrastructure and services.
Performance Management:Support in implementing performance management systems that align with company goals and provide regular feedback and development opportunities for employees. This may include supporting line managers to conduct performance reviews, and performance improvement plans.
Employee Retention:Implementing strategies to retain top talent, including competitive compensation and benefits packages, career development opportunities, and fostering a positive work environment. Understanding the specific needs and motivations of broadcasting professionals is crucial here.
Succession Planning: Identifying and developing high-potential employees to fill future leadership and key technical roles within the organization.
Employee Relations & Culture:
Employee Engagement:Implementing programs and initiatives to foster a positive and engaging work environment. This might include team-building activities, social events, employee recognition programs, and regular pulse surveys.
Conflict Resolution: Addressing and resolving employee conflicts and grievances in a timely and fair manner.
HR Operations & Administration:
HR Recruitment CRM Management: Managing the company\'s Human Resources Recruitment System.
Policy Development & Implementation: Developing and implementing HR policies and procedures that align with company goals and legal requirements.
Reporting & Analytics: Generating HR reports and analytics to track key metrics and inform strategic decision-making. This might include metrics related to employee turnover, time-to-hire, and employee satisfaction.
Budget Management:Managing the HR department\'s budget effectively.
Budgeting & Tracking:Tracking and managing the office budget, ensuring expenses are within
allocated limits.
Facilities Management:
Office Space Management:Overseeing the maintenance and upkeep of the office space, including cleanliness, repairs, and ensuring a comfortable and functional work environment.
Equipment Maintenance: Managing the maintenance and repair of office equipment, including printers, copiers, computers (potentially including initial setup for new hires), and other technology. This may involve coordinating with IT.
Inventory Management:Managing office supplies, ensuring adequate stock levels, and tracking inventory. This could be streamlined through online ordering systems.
Health and Safety:Ensuring a safe and healthy work environment by complying with all relevant health and safety regulations. This might include emergency preparedness planning.
Security:Maintaining office security, managing access control, and ensuring the safety of company property.
Administrative Support:
Petty Cash Administration and Office procurement: Working with the Executive Assistant in the administration of the office Petty Cash Spend for day-to-day operations.
Vendor Management: Managing relationships with office vendors, negotiating contracts, and ensuring timely payments.
Record Keeping: Maintaining accurate and organized office records, both physical and digital. IV. Team & Communication:
Communication:Maintaining effective communication with employees, vendors, and other stakeholders.
Teamwork:Collaborating with other departments to ensure smooth office operations.
Digital File Management:Supporting efficient and secure digital file management and storage.
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field.
1+ years of experience in HR and office management, preferably in a dynamic, fast-growing organization.
Strong knowledge of labor laws and best practices in HR management.
Exceptional organizational, time management, and multitasking skills.
Proficiency in HRIS/ERP systems and operational management tools.
Excellent interpersonal and communication skills, with a proven ability to lead and inspire teams.