Job Description
Reporting to the Manager - Regional Optimization - Coast, the position holder will be involved in the optimization of 2G/3G/4G/5G mobile services towards delivering superior network service experience for our customers. The role is goal-oriented with the main effort focused on delivery of our customer promise while working on; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigations and DT analysis.
Job Responsibilities
Share commercial & technical insights at cluster level.
Deliver cluster level network NPS, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
Manage and coordinate physical optimization of 2G/3G/4G/5G infrastructure.
Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
Continuous Monitoring of cluster level statistical and Benchmark drive test KPI's and Trigger corrective optimization plans and manage implementation to completion.
Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
Manage Network NPS within cluster by customer complaints prioritization solution provision.
Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
Generate potential site nominals within cluster in collaboration with commercial teams.
Automate routine tasks.
Qualifications
Bachelor's degree in electrical or Telecommunication Engineering
A team player with excellent problem-solving skills, right attitude & good work ethics.
Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage.
Practical knowledge on use of any radio planning tool and nominal cell planning.
Candidates with experience on Nokia and/or Huawei equipment will have an added advantage.
Candidate must be willing to work in any part of the country
Data science and coding experience will be an added advantage.