Key Responsibilities:
Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
Make accurate and timely postings of all customer teller & cash transactions.
Assist in the achievement of Branch growth & profitability targets to enhance productivity.
Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance.
Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
Ensure compliance with all other relevant internal policies and Procedures as required within the office.
Maintain confidentiality of Bank data in line with the Bank's Non-disclosure agreements and best practices.
Any other duties as may be assigned by Management from time to time.
Skills & Experience:
University Degree from a recognized University.
Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
6 months experience in branch operations.
Excellent customer service skills.
Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
Excellent interpersonal, team management and communication skills.
Demonstrated integrity and ethical standards.
Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration.
Strong communication, analytical, and problem-solving skills.