Relationship Officer At Stellar Human Resource Solutions

ResponsibilitiesProspecting and drawing leads for new business from potential clientele, and meeting the disbursement, collection and new business targets as set from time to time.Meet with applicants to obtain information for loan applications and to answer questions about the process.Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.Prepare and review loan agreements to ensure that they are complete and accurate according to policy.Negotiate payment arrangements with customers who have delinquent loans and ensure the loan collection and recovery process is effected and maintain a repayment rate of at least 95%. Presenting of complete loan application documentation to the Credit committee for approval or recommendation within the agreed timelines of the customer service charter. Ensure all customer records are up to date at all times. These include, but not limited to: Customer loan statement and repayments, client's documentation in the file.Identify business ideas by researching industry and related events, publications, and announcements.QualificationsBachelor's degree in Business Administration or a related field.Previous experience in a customer-facing role, preferably in the financial services industry.Strong communication and interpersonal skills, with the ability to engage effectively with clients from diverse backgrounds.Knowledge of microfinance products, services, and operational processes is preferred.Excellent sales and negotiation skills, with a proven track record of meeting or exceeding targets.Ability to work independently and as part of a team in a fast-paced and dynamic environment.Proficiency in computer applications, including MS Office Suite and banking software.