The Retail Territory Manager will be required to manage, optimize, and develop the economic and commercial performance levels of a Network of stations. Controlling the financial risks and ensuring due observance of the standards regarding safety, quality, hygiene, environment, and brand.
Key Responsibilities:
Maintain and develop profitable sales within the allotted territory in accordance with predetermined marketing policies.
Draws up P&L forecast at least once a year for each station under jurisdiction and balances the P&L forecast for Company-operated stations.
Develop a profitability grid for each CODO and DODO station.
Calculate the working capital requirement for company-operated station(s).
Conduct monthly gauging (dip readings) in each of the stations and perform monthly station pump index readings to verify compliance with exclusive supply rules.
Measure fuel losses and gains by performing meter dip analysis and recommend necessary action to mitigate and reduce the losses that are above tolerance.
Analyse sales of fuel, LPG and Lubes sales on a daily, weekly, and monthly basis and diversification sales on a monthly basis and ensure achievement of monthly and annual sales and profitability targets for each site.
Monitor territory delivery of the Customer Commitment (Monthly service standard and housekeeping checks, Mystery shopper surveys) and compliance to Site Operations/HSSE standards, contracts, and all legal and regulatory compliance by the Dealer. Instigate remedial action plans where necessary.
Conduct monthly checks of cash for each of the company-operated stations and calculate cash in hand and banking reconciliations against sales.
Handle termination of dealer contracts and manage the commercial aspects of contracts with dealers.
Recover receivables and collect unpaid invoices to ensure no outstanding overdue amounts (TAR management).
Facilitate timely and professional resolution of customer complaints at sites.
Prospect for new sites
Propose training plans for station staff and ensure attendance to compulsory training sessions
Academic Qualifications:
Bachelor's degree in business
Skills, Experience & Attributes:
Excellent knowledge of Group procedures, standards, and norms.
Advanced Computer Skills in MS Office, Accounting Software and Databases.
Excellent analytical and numerical skills.
Accuracy and keen attention to detail.
A person of high integrity, confidentiality, self-driven & able to work under minimal supervision.