JOB SUMMARY
The Senior HR Officer will play a pivotal role in overseeing all HR functions, ensuring the smooth operation of HR processes, and supporting the company's strategic objectives. You will be responsible for managing a diverse team of over 400 employees, providing expert HR advice, and implementing HR strategies that align with the company's goals..
DUTIES AND RESPONSIBILITIES
Develop and implement HR strategies that support the company's objectives.
Partner with senior management to align HR initiatives with overall business goals.
Monitor and analyze HR metrics to identify trends and make data-driven decisions.
Manage and resolve complex employee relations issues, ensuring fair and consistent application of policies.
Conduct investigations into employee grievances, disciplinary actions, and terminations.
Foster a positive workplace environment and maintain high levels of employee engagement.
Oversee the recruitment and selection process to attract top talent.
Implement effective onboarding programs to ensure smooth integration of new hires.
Develop and execute employee development and retention programs.
Design and implement performance management systems that enhance productivity and employee performance.
Provide guidance and support to managers on performance appraisals and feedback.
Address performance issues and develop corrective action plans as necessary.
Ensure compliance with all labor laws, regulations, and company policies.
Update and maintain HR policies and procedures to reflect changes in legislation and best practices.
Conduct regular audits to ensure adherence to HR policies and procedures.
Identify training needs and coordinate training programs to support employee growth and development.
Evaluate the effectiveness of training programs and make improvements as needed.
Promote a culture of continuous learning and development.
Oversee the maintenance of accurate HR records and documentation.
Manage HRIS and ensure data integrity and confidentiality.
Prepare and present HR reports and analytics to senior management.
Manage the administration of employee benefits programs, including health insurance, retirement plans, and other perks.
Conduct compensation analysis and recommend adjustments to ensure competitive and equitable pay practices.
KEY REQUIREMENT SKILLS AND QUALIFICATION
Bachelor's Degree or Master's Degree in Human Resources, Business Administration, or a related field.
Minimum of 5 years of experience in a busy HR department as an HR Generalist.
Proven experience managing a workforce of over 400 employees.
Experience in the fintech sector, call centers, BPOs, or similar fast-paced industries is highly desirable.
In-depth knowledge of employment laws, regulations, and HR best practices.
Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
Excellent problem-solving and decision-making abilities.
Proficiency in HR software and systems.
