Service Centers Intern At Engie

Job Purpose/Mission
We are seeking a motivated and detail-oriented Service Centers Intern to support the Service Centers Team Leader in overseeing operations across 56 service centers nationwide. This role will provide hands-on experience in managing day-to-day operations, analyzing performance metrics, and contributing to process improvement projects in a dynamic and growing solar energy company.
Key Responsibilities
Inventory Management: Help track inventory levels across the service centers, ensuring sufficient stock of key components and minimizing downtime due to shortages.
Stock Reconciliation– Prepare the weekly & monthly stock reconciliation report.
Data Collection & Analysis: Assist in gathering and analyzing operational data from all service centers, including KPIs such as service times, SLA adherence on customer cases, and customer satisfaction scores.
Reporting: Prepare weekly and monthly reports on the performance of each service center, highlighting trends, issues, and areas for improvement and training Gap analysis
Projects Support: Assist in the implementation of new tools , softwares, and processes to improve operational efficiency and service quality across the centers.
Customer Support Analysis: Review customer feedback and complaint data, collaborating with the customer service team to resolve recurring issues and improve service quality.
Administrative Duties: Support the day-to-day administrative functions, including meetings coordination, and document preparation – (Rent invoices, Contractor Payments, Permits & Licenses, Petty Cash)

Qualifications
Education: A Bachelor's degree in a relevant filed
Skills:
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritize effectively.

Experience:
Previous internship or project work in operations, supply chain, or customer service is a plus but not required.