Job Summary
Serves as the Manager of the overall Country Office human resources function, ensuring a healthy work environment where staff are facilitated to live out the organization's culture and Heartbeat values. In alignment with regional and global HR strategy, the Talent and Culture Manager (TCM) will develop and implement the country HR strategy, support FH organizational priorities and build HR team capacity. The TCM will be instrumental in all change management processes and will actively seek to reduce risk through appropriate policy development and implementation per labor law and NGO considerations.
Skills & Competencies
Spiritual well-being: Demonstrated personal Christian commitment to serving those who are challenged by poverty and marginalization and in full agreement with FH Christian foundation and beliefs.
Strategic and Operational Leadership: Demonstrated experience working in leadership positions including the development of organizational strategy, ability to exercise budgetary / financial and internal controls systems analysis, and capacity building policy development and enforcement.
Representation: Proven ability to build relationships, negotiate and partner with key stakeholders and work within multi-cultural settings.
Relational skills: Able to relate, understand, appreciate, and effectively communicate with people from different cultures, diverse backgrounds and perspectives and make them feel welcome, included, and valued and demonstrated appreciation for and familiarity with a relational style of work and management.
Communication: Effective oral and written communication and presentation skills. Proficiency in spoken and written English. Ability to communicate effectively across various levels of the organization.
Integrity: Ability to lead with integrity, candor, honesty, and sensitivity.
Wellbeing: Experience developing organizational resilience, employee engagement and wellbeing initiatives.
Managing change: Ability in successfully managing and leading organizational development and change, including culture change.
Diversity and inclusion: Experience with leading, promoting and working in a diverse, inclusive, cross- cultural environment.
Organizational skills: Excellent organizational skills; ability to plan and coordinate the efficient flow of projects and processes.
People management skills: Strong people management skills / interpersonal skills with the ability to motivate, teach and mentor others.
Analysis: Ability to define problems, collect data, establish facts, and draw valid conclusions.
IT Proficiency: Demonstrated computer operating skills, including proficiency in Microsoft Office products, Google platform, and virtual technologies such as Zoom, Skype and / or GoToMeeting.
Responsibilities HR Strategy, policy and legal compliance
Develops HR strategy and plans that align to Country, Region and Global initiatives, seeking to align processes with HR best practices and labor law compliance.
Partners with other department leads on project / program development and organizational strategy, ensuring that appropriate HR inputs are provided and incorporated during development and implementation.
Supports organizational leaders in change management, guiding communication in terms of restructuring, policy changes, addressing organizational challenges, and other employment-related issues.
Oversees annual staffing plans and personnel budgeting, working closely with department heads and organizational leaders on organizational design and manpower planning.
Manages policy reviews and development, ensuring that HR policies are aligned with country labor law and Global policy standards, addresses organizational needs and complies with NGO best practices.
Advises country leadership in legal issues relating to employment, seeking advice from relevant authorities as appropriate.
Advises and guide management and staff on the interpretation and execution of HR policies and procedures, ensuring compliance with applicable labor laws and government regulations.
Plays an advisory role in disciplinary procedures and grievances, addressing staff complaints and conducting investigations if required.
Team and Department Management
Leads HR team, ensuring clarity over strategy, plans and priorities; provide supervision, guidance and mentoring, encouraging effective teamwork and inclusiveness.
Works with HR team and line managers to ensure that entire performance management system is implemented and conducted effectively.
Proactively address staff issues, implementing problem-solving measures with senior management and HR team.
Advises line managers on the most suitable approaches to fill open positions in a timely manner, focusing both on candidate quality and cost-effective means.
Provides spiritual and leadership support to direct reports.
Creates structured opportunities for continued professional development of HR team.
Manages the department budget and finances through planning, forecasting and budget allocation.
Provide oversight of the administration staff, lease management and compliance as per the DOSH guidelines
Coordinate compensation and benefits schemes
Participates in periodic market surveys and makes recommendations on pay and benefits based on market data in collaboration with Regional or Global HR team.
In coordination with Regional or Global HR, implement job grading system.
Implement compensation and benefits policies and schemes in line with local labor law and FH Global compensation structures, with a focus on attracting and retaining key talent.
Works closely with CD and Finance Manager on approvals and directions regarding staffing cost, salary levels, and financial matters regarding the employment of staff.
Manages contracts for benefits and external service providers per established service level agreements.
Safeguarding and Risk Management
In collaboration with the Country Director ensures appropriate awareness creation through training of all staff on safeguarding umbrella policy towards protection and well-being of FH staff, community partners, assets, and organizational reputation.
Provide regular refresher training to ensure that children and vulnerable adults are protected from safeguarding issues by all staff and FH representatives in the delivery of projects and programs in the country.
Other duties as assigned.
Qualifications
At least eight (8) years of experience in Human Resource management or relate field.
Minimum five (5) years of experience as a manager including experience in managing multi-cultural teams preferably within INGO settings.
Bachelor's degree in a Human Resource Management or related field; master's degree preferred, or equivalent combination of education and experience.
Professional qualifications and an active membership of a professional body like IHRM.