General information Join our CFAO MOBILITY Division !MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALSComprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. We looking for a Tracking & Data Analyst - LOXEA M/F based: KenyaJob Description :JOB PURPOSEa) Be available and reachable to handle any tracking matters resulting in stalling or affecting of the vehicle promptlyb) Organize for client training on tracking platform immediately after delivery and at least one refresher annuallyc) Respond to all tracking related queries raised by clients in meetings or other promptlyd) Ensure tracking reports consistency monthly, accuracy and that they are always sent in timee) Ensure client requests for alerts or reports are set up and working properly and follow up to confirm their needs are metf) Handle all queries relating to tracking and ensure they are promptly settledg) Ensure installation process in place & done fully and correctlyh) 100% of fleet certificates immediately issued & for all installationsi) Collaboration and communication with tracking suppliers to ensure Loxea needs are met, SLA's are respected and needed customization of the tracking platform are done.j) Following up to ensure all tracking devices installed are okay and tracking relaying information each monthk) Zero vehicles not transmitting tracker alerts and correct information and reports .Following up to ensure all tracking devices installed are okay and tracking relaying information each monthl) Set up, provide access and train all clients in relation to tracker systemm) Feed in all information in the tracking system before start of lease and ensure all data is correct to provide accurate reports and informationn) Prepare and have PO's related to tracking promptly approvedo) Handle tracker stock efficiently through Optimum online system & Ensure that tracking devices and accessories are available for future tracking activities and installationp) Ensure all tracking invoices are correct and Loxea is billed correctly as per SLA. Any changes in billing amounts to be challengedq) Ensure the tracking installations are done first time correctly with zero repeat jobs which incur costs. In the event installation was done incorrectly, make the installer do the re-installation without Loxea chargedr) Have faulty tracking devices replaced by the provider without costs to Loxea. Refer to SLA and warrantys) Use & be comfortable with our systems & tracking platformst) Automate monthly reports to be shared with all clients by 5th of the month and discussed on as per scheduled meeting intervals (Minimum 2 reports - Safety & Fleet utilization)u) Organize for client training on tracking platform immediately after delivery and at least one refresher annuallyv) Be open for all other tasks/responsibilities important for the business that could arise & to be managed through a decision on prioritiesw) Prepare formats for all fleet related reportsx) Manage all automations from the tracking systemy) Sell Loxea Connect as per set targetsProfil Request :KNOWLEDGE, SKILLS AND EXPERIENCEMinimum level of academic and professional qualification required to perform effectively in the roleBachelors degreeAutomotive ExperienceMinimum level of experience required to perform effectively in the role3 years of relevant experience in an organization of comparable size of operationsCOMPETENCIESTechnicala) Knowledge of ITb) Power BIc) Tracking Systemsd) Microsoft Excele) Data Analyticsf) Use of Automated Toolsg) Dashboard Creationh) Data cleaning & Database ManagementFunctionala) Writing skillsb) Presentation skillsc) Reporting skillsd) Sales skillse) Attention to detailf) Problem solving skillsg) Critical Thinkingh) Analytical SkillsBehaviorala) Professionalism –maintains a professional approach based on ethics and CFAO valuesb) Integrity, honesty, and ethics- ensures ethical practices and integrityc) Communication Skillsd) Customer orientation-is customer focused striking a solid balance between external and internal customer orientatione) Resilience –is able to withstanding strategic and operational challenges and maintain momentumf) Teamworkg) Emotional Intelligence-manages emotions in a mature and composed manner
