Job Description You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities. The sky is your limit What you will be doing: Assist guests regarding menu items in an informative and helpful way. Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. Follow all safety and sanitation policies when handling food and beverage. Sets up and tear down service stations. Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. Provides service within Fairmont and Hotel Standards Fosters a welcoming culture. Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. Cash Handling Tailors Service flow to the diner's needs Review daily reports, arrival, VIP, group following up on action items. Aware of all business within hotel on a daily basis and able to guide guests accordingly. Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. Attend to all guest requests, being constantly aware of anticipating guests needs. Ensure smooth running of each table. Help to ensure the smooth running of all guests requirements and needs on each table. Clear away any used crockery, cutlery etc. On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests. Qualifications Your experience and skills include: Minimum 1 year experience in Food and Beverage preferably at a luxury property An operational knowledge and proficiency in Point of Sale System an asset Excellent written/verbal communication and interpersonal skills Strong guest service orientation Able to balance a variety of conflicting priorities while providing guest service Strong interpersonal and problem solving abilities. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively and collaboratively as part of a team. Additional Information Your team and working environment: Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
