Key responsibilities
Account Strategy & Growth:Develop and execute comprehensive account plans and strategies to retain and grow revenue and market share within assigned accounts.
Revenue Optimization:Identify and capitalize on cross-selling and upselling opportunities to drive consistent revenue growth within accounts.
Product Advocacy:Collaborate with partners to enhance product perception, positioning, and marketability, ensuring alignment with customer needs and market trends.
Market Expansion:Partner with internal teams and external stakeholders to expand loan book volumes and increase market penetration.
Customer Advocacy:Act as the voice of the customer within the organization, advocating for their business needs and ensuring alignment with their goals.
Market Intelligence:Continuously monitor industry trends, competitor activities, and market dynamics to inform strategies and maintain a competitive edge.
Cross-Functional Collaboration:Work closely with internal teams (e.g., product, sales, compliance, solution delivery, and operations) to enhance product offerings and service delivery.
Service Roll-Out:Ensure seamless communication and coordination for the deployment of new services, factoring in market-specific requirements such as regulations and competition.
Customer Ownership:Take full ownership of customer requests, driving proactive solutions and exploring opportunities to deliver added value.
Performance Reporting:Provide regular updates on sales activities, opportunities, risks, and project progress to ensure transparency and alignment.
Solution Orientation:Develop and implement solutions that address customer challenges, fostering trust and long-term relationships.
Account Management:Serve as a trusted partner to key accounts, ensuring retention, contract health, and maximum client satisfaction.
What we are looking for:
Experience:~10 years of professional experience, with significant exposure to the FinTech or Payments domains, preferably in the B2B lending space.
Industry Knowledge:Strong understanding of Telco and Mobile Wallet business models, particularly in credit solutions.
Account Management:Demonstrated success in managing and growing key accounts, driving revenue growth, and fostering long-term partnerships.
Commercial Acumen:Hands-on experience in account planning, performance reporting, and delivering measurable commercial outcomes.
Language Skills:Proficiency in English and at least one local language relevant to the market.
Adaptability:Highly driven and self-motivated with the ability to thrive in a fast-paced, dynamic environment. Flexible and resilient in the face of change.
Results Orientation:A results-driven approach with strong communication, organizational, and negotiation skills.
Stakeholder Engagement:Proven ability to engage and converse effectively with stakeholders at all levels, from C-level executives to business operations teams.
Interpersonal Skills:Excellent influencing, persuasive, and negotiation capabilities to drive alignment and secure buy-in.
Multi-Tasking:Strong coordination and multitasking abilities to manage complex and competing priorities effectively.
Presentation Skills:Exceptional ability to deliver engaging and impactful presentations tailored to diverse audiences.
Travel Flexibility:Willingness to travel approximately 50% of the time for client meetings, industry events, and on-site account management.