Role Context
The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent's productivity through structured training, coaching and mentoring of agents and agency leaders. This role will be mainly field-based, and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translate to Agent's activity and productivity.
This role is based in Nairobi and will run for a period of 1 year with a possibility of extension.
Principal Accountabilities
Rookies
Overall, in charge of the Rookie Development Program (1-6 months)
Accompany rookies (or assign a team leader) for field activity
Ensure rookies participate in at least 1 boiler room per week
Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
Plan and ensure rookies attend Rookie activation days (one activation per week)
Provisional Team Leaders
Identify and nominate successful Agents for TL Academy
Monitor and supervise PTL activity to ensure achievement of promotion parameters within 6 months of training.
Carry out regular performance reviews on PTLs not achieving set parameters and not exuding the right leadership behaviors.
Team Leaders
Ensure Team Leaders prepare weekly business plans complete with market visits, boiler rooms and recruitment activities.
Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
Work closely with the Agency leaders to identify markets and pay points to grow case size.
Conduct weekly meetings with TLs, PTLs and their Agents.
Required Skills and Competencies
To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
In-depth knowledge of the insurance business, business development and strategic planning
Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
Excellent communication and interpersonal skills on senior management level within a multi cultural environment.
Required Qualifications
University degree in a business-related field and other professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it.
Over 2 years' experience in sales management in the insurance sector