JOB DESCRIPTION:
You will be responsible for fraud risk monitoring of all Cellulant's payment portfolio across card, mobile and bank payment methods. The fraud analysts will need to have knowledge of fraud monitoring systems, resolving flagged transactions, demonstrated hands-on experience handling suspected or confirmed fraud incidents
You will also be responsible for the investigation of internal fraud events and provide leadership with comprehensive investigation reports
CORE RESPONSIBILITIES:
Daily monitoring of flagged transactions in the fraud risk monitoring system
Daily monitoring of the fraud risk system to ensure it is working correctly
Interfacing with internal technical teams and external vendors to resolve issues related to the working of the fraud risk system
Resolving flagged transactions
Daily preparation of merchant and clients volume volatility
Responding to queries from other functions touching on fraud risk
Attending to tickets on flagged transactions, suspected transactions, confirmed fraud incidents
Escalating confirmed fraud cases in accordance to set processes and procedures
Working with cross functional teams to resolve suspected or confirmed fraud incidences
Setting and tweaking rules for transactions fraud risk monitoring
Contributing knowledge to internal and external stakeholders on fraud risk management in the payments industry
QUALIFICATIONS & EXPERIENCE:
Must Have Experience:
At least 2 years experience in Transaction Fraud Monitoring preferably in payment services
Merchant monitoring for anomaly detection
Handling fraud monitoring across card, mobile and bank payment methods
Experience that will count in your favor:
Managing Rule based or Machine Learning Based Fraud Monitoring System
Knowledge of CyberSource and MPGS payment gateways
Certified Fraud Examiner credentials
Nice To Have Experience:
Technical experience working on API interface systems in payments industry
Qualifications:
Bachelor's Degree in Accounting or Technical Field
Skills:
Managing external vendors
Interpersonal skills
People skills for managing cross-functional projects
Knowledge of card, bank and mobile payments end-to-end
Knowledge of fraud risk management systems.
Personal attributes:
Ability to take initiative and execute on tasks without needing explicit directions and with little to no supervision
Can-do attitude