DescriptionWe have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.You would be supporting the Business in Nakuru and or Nairobi branchesRequirementsVacancy has arisen for AR Legal & Disputes Administrator in our Kenya business, Nairobi branch.The purpose of this role is to drive dispute resolution, overseeing and coordinating legal and 3rd party agent accounts and performing customer credit checks for new sales.Your day-to-day responsibilities will includeEnsure all disputes raised by Credit Controllers are analyzed and shared with respective service & branch managerManage the dispute file and ensure appropriate escalation and timely resolution of disputes leading to collectionTo prepare monthly report that is shared with Managers and follow up on each dispute resolution timely and promptlySchedule weekly dispute meetings with the service teams to FastTrack resolution of disputes. Analysis of disputes communicating impacts and agingDisputes root cause analysis with implementation of improved processManage the Legal Accounts and liaise with External Collection agencies for conversion and any support required to hasten processWhere appointed to, monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and actionMonthly status reporting of legal files status and liaising directly with Legal on effective outcome between Rentokil, and attending court proceedingsManage legal fees in line with budget costs and impact to the P&L in line with Budget requirements minimizing Bad Debt ImpactNegotiate payments between the lawyer & Clients on settlements & payment plansResponsible for any credits loaded on iCabs directly linked to legal accountsPerform Customer credit checks for any new salesResponsible for the filing system of all entries processed in ARResponsible for collating of the Audit requests working directly with Audit teamOversee the Librarian/Archiving teamAny other duty that may be allocated to you by AR ManagerDo you have what it takes? If you want to be considered for this role you will need:Diploma or Degree in Business Management or its equivalentStrong understanding of legal procedures and terminologyKnowledge of relevant laws and regulationsAccounting qualification will be an added advantage2 years work experienceProficient in English - written and spokenCustomer Care experience advantageousNumerical acumenComputer literateIntegrity/reliabilityStrong negotiation skillsPersuasiveStrong ownership & responsivenessHigh energy levels (action orientated)Self confident/assertive/passionateProblem solving skills/solution drivenStrong demonstration of the values of service, relationships and teamworkBe self- motivated and display a high energy levelExcellent planning and organisational skillsTeam player with a collaborative styleDemonstrates the ability to take the initiativeHighly developed communication skills (written / verbal / non-verbal)Ability to form strong customer relationships at all levels
