Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and DevelopmentListening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.Find out more on careers.rentokil-initial.comOur family of businesses:Rentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers.We operate in over 65 countries and we are ranked in the top 3 in 63 of those.We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.Although we don't provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrityAmbius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa, Sub Sahara and Australia.We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.You would be supporting the Business in Nakuru and or Nairobi branchesRequirementsVacancy has arisen for AR Legal & Disputes Administrator in our Kenya business, Nairobi branch. The purpose of this role is to drive dispute resolution, overseeing and coordinating legal and 3rd party agent accounts and performing customer credit checks for new sales.Your day-to-day responsibilities will include Ensure all disputes raised by Credit Controllers are analyzed and shared with respective service & branch manager Manage the dispute file and ensure appropriate escalation and timely resolution of disputes leading to collection To prepare monthly report that is shared with Managers and follow up on each dispute resolution timely and promptly Schedule weekly dispute meetings with the service teams to FastTrack resolution of disputes. Analysis of disputes communicating impacts and aging Disputes root cause analysis with implementation of improved process Manage the Legal Accounts and liaise with External Collection agencies for conversion and any support required to hasten process Where appointed to, monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and action Monthly status reporting of legal files status and liaising directly with Legal on effective outcome between Rentokil, and attending court proceedings Manage legal fees in line with budget costs and impact to the P&L in line with Budget requirements minimizing Bad Debt Impact Negotiate payments between the lawyer & Clients on settlements & payment plans Responsible for any credits loaded on iCabs directly linked to legal accounts Perform Customer credit checks for any new sales Responsible for the filing system of all entries processed in AR Responsible for collating of the Audit requests working directly with Audit team Oversee the Librarian/Archiving team Any other duty that may be allocated to you by AR Manager Do you have what it takes? If you want to be considered for this role you will need: Diploma or Degree in Business Management or its equivalent Strong understanding of legal procedures and terminology Knowledge of relevant laws and regulations Accounting qualification will be an added advantage 2 years work experience Proficient in English - written and spoken Customer Care experience advantageous Numerical acumen Computer literate Integrity/reliability Strong negotiation skills Persuasive Strong ownership & responsiveness High energy levels (action orientated) Self confident/assertive/passionate Problem solving skills/solution driven Strong demonstration of the values of service, relationships and teamwork Be self- motivated and display a high energy level Excellent planning and organisational skills Team player with a collaborative style Demonstrates the ability to take the initiative Highly developed communication skills (written / verbal / non-verbal) Ability to form strong customer relationships at all levels BenefitsAre you interested? Here's what you can expect when you join us... Opportunity for Growth Employment EquityRentokil Initial believes in supporting all employees to provide equal opportunitiesand avoid discrimination. We also place emphasis on workplace diversity whichmeans that we are serious about creating an inclusive environment that acceptseach individual's differences, embraces their strengths and provides opportunitiesfor all colleagues to achieve their full Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!
