Job Overview:
We are seeking a proactive and enthusiastic Assistant Host Manager to support the Host Manager in delivering exceptional guest experiences and maintaining the operations of our high-end, luxury boutique guest house. The Assistant Host Manager will play a key role in ensuring smooth day-to-day operations, maintaining service standards, and providing personalised attention to guests.
Key Responsibilities:
Guest Experience:
Assist the Host Manager in welcoming guests and ensuring a five-star experience throughout their stay.
Respond promptly to guest inquiries, special requests, and concerns.
Support in arranging guest add-on services, such as transportation, tour bookings, and dining experiences.
Provide concierge-level recommendations and personalized attention to guest needs.
Operations Support:
Assist in overseeing daily operations, including housekeeping, guest services, and maintenance.
Ensure common areas and guest rooms are consistently presented to luxury standards.
Support the Host Manager in bookings, reservations, and guest check-ins/check-outs.
Food Preparation and Service:
Prepare and serve a simple breakfast for guests, ensuring cleanliness and elegance in presentation.
Set up and serve afternoon tea, including light snacks and beverages.
Maintain food preparation areas in a clean and hygienic condition at all times.
Possess basic cooking skills and knowledge of food safety and hygiene to meet guest expectations.
Quality Assurance:
Conduct inspections of rooms and shared areas to ensure adherence to quality benchmarks.
Assist with monitoring and responding to guest feedback to enhance experiences.
Team Coordination:
Work closely with the staff team to maintain high service standards.
Assist with scheduling and shift handovers to ensure seamless operations.
Inventory and Supplies Management:
Monitor stock levels of amenities, consumables, and supplies, ensuring timely replenishment.
Maintain an inventory register and assist in conducting regular stock checks.
Social Media and Online Presence:
Assist in managing social media accounts by responding to inquiries and engaging with potential guests.
Help handle online bookings and reservations through various platforms.
Hands-On Hospitality
Step in to perform practical tasks when needed, such as:
Setting up guest meals with elegance.
Preparing rooms to luxury standards.
Ensuring common areas are pristine.
Night Duty:
Be available for occasional overnight stays to support operations and address emergencies.
Requirements
Experience in the hospitality industry, preferably in boutique or luxury accommodations.
Basic cooking skills and knowledge of food hygiene.
Strong communication and organisational skills.
Detail-oriented with a commitment to high standards.
Familiarity with property management systems and social media platforms.
Ability to work collaboratively in a small team.
Practical hospitality skills, including table setting and room preparation, are a plus.