Assistant Manager – Claims Operations (General Business) At Cic Insurance

PURPOSE:
The Assistant Manager-Claims Operations will be attached to the legal claims' unit. He/she will play a pivotal role in managing and overseeing the legal operations within Claims Department. They will ensure adherence to legal claims handling guidelines, co-ordinate communication between the advocates and witnesses/clients and ensure efficient claims resolution.
PRIMARY RESPONSIBILITIES:
Serve as a liaison between advocates, service providers, claimants and other stakeholders to facilitate effective communication and resolution of cases.
Coordinate and conduct investigations into third party injury/property damage claims to determine their validity, legality and adherence to policy terms.
Coordinate with advocates and witnesses to ensure court attendance for all cases coming up for hearing and timely conclusion of matters.
Periodic review of pending cases and contact insureds, agents and vendors to determine progress and communicate status.
Review and analyse the correspondences and recommend appropriate actions at the same time, maintain a record of all legal correspondences received within the department.
Implement quality control measures to minimize errors and claims leakages and ensure compliance with regulatory standards.
Maintain a register of all active court matters, case development, decision and outcome.
Ensure accuracy and completeness of legal documentation, reports, and correspondence produced during the claims process.

Academic and Professional Requirements
Education Bachelor's Degree Degree in Business Administration, Insurance or a related field E
Professional Qualification Diploma in Insurance (IIK or CII) D

Experience Required:
Five years Relevant experience