??????JOB PURPOSE
Responsible for Processing incoming swift payments as per customer's instructions and ensuring the following.
Prompt customer service, Minimized losses and risks, and Due diligence and attention to details.
KEY RESPONSIBILTIES
Customer Service
Transaction Processing
Risk & Compliance
MAIN ACTIVITIES:
Customer Service
Prompt response to customer queries
Providing information that the customer may require in so far as its within my power to do so, while ensuring I follow the correct procedure
Referring customer queries to the right persons/departments if it does not concern Payments or me or if matter is beyond me.
Striving to beat deadlines on queries
Prompt processing of customer Treasury operations, RTGS, TT instructions settlements.
Informing customers of other products specifically offered in payments and the bank in general as and when customers may ask or as a proactive act.
High etiquette in phone call handling, respecting the customers and valuing them
Professional presentation of self to customers
Timely execution of customers instructions.
Transaction Processing
Ensuring all entries to suspense accounts is accounted for and any variance explained by the respective parties/branches as the case may be
Ensuring accurate processing of all transactions.
Ensuring that all payments are processed in a timely manner.
Duty of care on all transfers
Reference to concessions to customers before processing funds transfers and customers specific directives.
Prompt recoveries of all transfer charges and cheques commissions.
Adhering to laid down procedures as is provided by the bank for the purposes of ensuring risks and losses are kept at minimum.
Keeping self-informed on all matters that facilitate the above.
Prompt processing of logfiles.
Placement and liquidation of deposits for both customers and fund managers.
Ensure that revenue is tracked for the whole center
Risk & Compliance
Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.
Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as required
Comply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.
Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion
Avoid Misrepresentation and Malicious Reporting – knowingly making a false, fictitious or fraudulent representation e.g. statement, report, document.
Avoid Tipping Off customers being investigated so as not to knowingly prejudice an investigation by disclosing information.
Not provide advice or other assistance to individuals who attempt to violate or avoid Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or corporate policies.
Respond to all AML/CFT/CPF queries when requested by Compliance Unit to allow the bank to comply with the requirements of The Anti-Money Laundering and Combating Financing of Terrorism Amendment Act
Co – operate fully with regulators and law enforcement agents and make available required documents and information.
DECISION MAKING AUTHORITY
The position reports to the Manager Central Payments, Treasury Back Office
ACADEMIC BACKGROUND
Be a holder of bachelor's degree in business related field.
WORK EXPERIENCE
At least one year's banking experience in Banking, preferably in Operations.
SKILLS & COMPETENCIES
Keep abreast of new development in banking sector operations and advise management on relevant changes.
Strong management and leadership skills;
Analytical and keen to details;
Excellent interpersonal sensitivity skills
Understanding of Prudential guidelines on KYC and AML
Understanding of the banking act, CBK act and all such acts for smooth working in a bank.
PROFESSIONAL CERTIFICATION
International Trade & Foreign Exchange Courses
Personal management courses
Leadership skills
Continued training and exposure to treasury products through formal courses and job rotation.
Kindly note the below requirements for this application
Staff must not be undergoing any disciplinary action
Staff must have achieved a rating of 3 and above in the last review
Staff must have served at least 1 year in current role