Job Description Fairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards.
We are looking to grow our team and engage a highly motivated and passionate Banquet Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.
In charge of all banquet operations, logistics and quality of service Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience Ensure division efficiency through monitoring, coaching and mentoring skilled banqueting team Coordination, supervision, training and motivation of the Food and Beverage Banquets Team both permanent, part-time and casual Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
Ensure daily briefing and debriefing for all events to related departments and the banquet team Respond and manage to all customer requests and complaints and ensure quality standards are met Responsible for the grooming of the Banquet teams (Good presentation, discharge of outfits and badges, etc.)
Coordinate and define the menus with the Executive Chef according to the needs and requests of client Define recruitment needs for banquet casuals staff in line with budget, Prepare shift schedules for according to needs of the events Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings Allocate tasks, supervise and inspect the entirety of all events from set-up, service.
Clearing and clean up.
Follow outlet policies, procedures and service standards are maintained Work closely with the sales department to ensure all aspects of clients' needs are captured and banquets orders are placed on time and accurately Qualifications Minimum of 3 years of relevant leadership experience in a similar role Ability to focus attention on guest needs, remaining calm and courteous at all times Service focused personality with previous leadership experience preferably in a luxury property.
Strong interpersonal and problem solving abilities.
The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team.
Additional Information Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career Work and learn in a mgical luxury property