Summary
Care Connects Us!
It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Barista who will be responsible for crafting exceptional coffee and other relevant beverages as well as presenting & serving food items. Incumbent's primary objective is to ensure smooth operations in the Coffee Shop and any other coffee dispensing areas, in accordance with company and departmental policies. Other responsibilities will include managing inventory and maintaining high standards of quality, safety and hygiene. He/she will ensure a delightful customer experience for each guest in accordance with Hyatt's standards, characterized by professionalism and courtesy.
Key Responsibilities:
Be familiar with all food and beverage items on the other outlet menus in addition to the Coffee Shop Menu.
Informs customers about the available food and beverage options in the Coffee Shop and provides customers with information about the hotel.
Prepares specialty coffee and other Coffee Shop drinks. Follow standard recipes and minimize waste to help ensure that the outlet's beverage cost is in line with budget.
Operates Coffee Shop equipment according to proper procedures and report maintenance issues in a timely manner.
Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet. Apply up-selling techniques.
Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
Maintains a neat and clean environment in the Coffee Shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the Manager.
Collect store requisitions in a timely manner in accordance with set store timings.
Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
Track item expiry within the outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items.
Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
Utilize the outlet point-of-sales system as prescribed.
Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
Accounts for all cash and secures money drops in accordance with hotel and company policies.
Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
Close and open Coffee Shop on time with proper setup for the day and in accordance with opening and closing procedures.
Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
Assist in inventory-taking as required.
Assist in resolving the discrepancy in inventory.
Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Align all day-to-day functioning of the department/division consistent with Hyatt's Global Privacy Policy.
Any other duties as assigned by Management from time to time.
Qualifications
Certificate/Diploma in Food and Beverage Service or relevant Barista Certification from a recognized institution
Previous experience as a barista (crafting coffee beverages and other typical coffee shop beverages).
Knowledge of coffee beans, brewing methods, and coffee-making equipment is required.
