Billing Clerk At Emerge Egress Consulting

Role Objective
A 24 hour hospital in Nairobi based off Mombasa Road is seeking to hire on locum basis a billing clerk with great customer experience skills.

Core Duties and Responsibilities
Ability to vett and process insurance claims to in accordance with policy terms and conditions.
Handling billing inquiries, billing process, following up made on billing and claims are dealt with promptly and efficiently.
Any other duties as allocated.
Be the first point of contact on appointment scheduling for doctors, specialists, and other healthcare providers.
Booking and coordinating patient appointments, rescheduling as needed, and
Performing clerical duties such as fax, copying documents, filing etc and efficient operations.
Maintaining accurate and confidential patient records in compliance with healthcare regulations.
Problem solving for various arising issues.
Handling various forms of correspondences efficiently such as calls, emails, social media platforms.
Welcome visitors, patients to the facility with enthusiasm and share accurate service knowledge and provide required assistance
Updating patient information and databases effectively.
Processing requirements for reimbursement with the relevant parties.
Generating receipts and invoices and any other documents as needed.
Providing general administrative & clerical support.

Job Specifications and Qualifications
At least a Diploma in Business Administration, Communication, or related field
At least 6 months relevant work experience.
Proficiency in MS Office Suite & CRM tools.

Key Competencies
Great customer service skills
Flexibility and Adaptability skills
Patience
Empathetic Skills.
Problem Solving Skills