General information Join CFAO Group !The CFAO group contributes to the growth of the African continent, its industrialisation and the emergence of the middle class.
With a turnover of more than 6.9 billion euros, access to 47 of the continent's 54 countries and 21,000 employees, CFAO is a major player in the fields of mobility, health, consumer goods, infrastructure and energy.
Joining CFAO means :* Being part of a growing business sector,* Acting for the transformation of the African continent,* Learn, develop and succeed, * Joining a pan-African group and meeting thousands of different cultures.We are looking for a Branch Manager - Kisumu based : KenyaJob Description :JOB PURPOSE This position is responsible for the development and implementation of the branch strategy to achieve set revenue & profit budget targets of the CASE in Parts, Sales, Service while consistently ensuring best customer service & experience.
This role also includes the coordination of branch operations and team management.MAIN RESPONSIBILITIES OF THE JOB Managerial/Supervisory Responsibilitiesa) Develop and implement the branch brand strategy to support the achievement of the overall Division Strategy on profitability growth and market shareb) Supervise the sales, parts, and service teams in the branch to ensure the team is motivated and highly performing c) Establish key performance indicators for branch personnel and track performance against such KPI'sd) Oversee effective management and control of financial expenditure at the branch level for enhanced branch profitabilitye) Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.f) Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported g) Mentor and coach direct reports to support efficient and effective succession planning.Operational Responsibilitiesa) Identify business opportunities for the branch within the region to increase CASE market share b) Monitor compliance with statutory and manufacture requirements with the support of the respective brands, to ensure minimal risk exposure c) Network with key stakeholders within the community to promote branch services and identify business opportunities.d) Promote customer satisfaction through timely resolution of all customer complaints e) Establish and implement Best practises in the branch based on respective branch's customer diversified culture and needs f) In collaboration with technical training and development teams, ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service g) Coordinate general administration of the branch to ensure that branch facilities and resources are safe and secure in line with 5S and Anzen guidelinesh) Coordinate the collection of information at the branch level on competitor activities to ensure the availability of information required to develop market penetration strategies in parts, sales and service.i) Monitor the performance of the various brands on the 3S against the agreed targets, report on, and develop plans to address any gaps identifiedj) Provide timely, accurate and complete management reports on branch performance against set KPI'sk) Monitor the Branch cash sales and credit accounts to ensure full compliance with CFAO Kenya credit control policy and guidelinesl) Promote adherence and compliance with CFAO's COCE policyRequested Profile :COMPETENCIESTechnicala) Budgeting knowledgeb) Computer literacyc) Project managementd) Benchmarking & evaluatione) Financial management f) Agriculture industry awarenessg) Human resource managementh) Performance managementFunctionala) Report writingb) Presentation skillsBehavioral a) Business acumen- knows how business works; knowledgeable in current and possible future policies, practices, trends, technology and information affecting the business; knows the competition; is aware of how strategies and tactics work in the market- placeb) Strategic agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans; can articulately paint credible pictures and visions of possibilities and likelihoodsc) Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the futured) Technical learning - Is good at learning new industry, company, product or technical knowledgee) Quality decisions - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of your solutions turn out to be correct and accurate when judged over timef) Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest feedback; looks beyond the obvious and doesn't stop at the first answers; probes all fruitful sources for answersg) Interpersonal skills - Is self aware, and has ability to relate with people across all levels of seniority as appropriate, to ensure achievement of personal targetsh) Organizational positioning skills - Understanding of organization structure both formal and informal, is sensitive to how people and organizations function; anticipates where the landmines are and plans his/her approach accordingly; views politics as a necessary part of organizational life and works to adjust to that reality.i) Energy and drive - Has speed and agility: taking quick and timely action; seizes more opportunities than others, pursues everything with energy, drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacksj) Integrity and trust - Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn't misrepresent themselves for personal gain
