General information Join our CFAO MOBILITY Division !MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALSComprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Service Manager, Kisumu based: KenyaJob Description :The Service Manager will report to the Branch Manager - Kisumu.
The ideal candidate will be responsible for the coordination of service operations for all Brands (Toyota, Hino, Suzuki, Yamaha, Mercedes, VW, Hyundai,Sino) to ensure timely and quality delivery of service to customers, compliance with Anzen guidelines in the delivery of service, and for the management of the service team for enhanced motivation and performance.Profil Request :Managerial/Supervisorya) Implement service operational strategies to achieve set targets through continuous progress monitoringb) Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocatedc) Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customersd) Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps e) Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operationsf) Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills Operational Responsibilities a) Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the sectionb) Resolve critical customer complaints to mend broken trust and enhance customer retentionc) Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below targetd) Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulationse) Review work flows to increase the productivity of the Service team f) Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gapsg) In collaboration with the marketing team, implement marketing activities relating to services available to grow sales and create awareness h) Report on the performance of the branch under the 3S across all brands, detailing gaps and possible solutions, to ensure all the brands represented in the branch are well informed on the performance in a timely mannerThe job opening will close on 30th September 2024.
