Our client, in the FMCG Industry seeks to recruit a Brand Associate (Nutrition), who will be responsible for promoting and supporting the use of their brands among customers. This position focuses on outreach to partner hospitals, training mothers, and ensuring customer satisfaction through effective communication and support. The Brand Associate (Nutrition) is essential in enhancing the overall customer experience and achieving sales goals.
Reporting to: City Team Leader
Key Responsibilities:
Brand Promotion:Consistently increase the usage of our brands through targeted outreach and educational initiatives.
Product Samples:Distribute promotional samples and provide comprehensive product information to enhance brand awareness.
Customer Interaction:Conduct visits to new mothers at home to provide promotional samples and educate them about our brands, highlighting product benefits and hygiene practices.
Hospital Engagement:Enlist hospitals in the program and train maternity departments on best practices, reinforcing our brand's commitment to quality and care.
Hygiene:Provide mothers with tips on newborn hygiene and how our infant products support their baby's well-being.
Customer Support:Address and manage customer complaints effectively, ensuring satisfaction and maintaining a positive brand image.
Recording:Ensure daily mother visit forms are complete and accurately recorded to track brand engagement.
Visit Reports:Prepare and review visit reports, providing feedback to the team for continuous brand improvement.
Tracking:Maintain records of hospital visits and mothers enlisted in the program, supporting brand outreach efforts.
Policy Compliance:Protect all business trade secrets and intellectual property, adhering to company policies, rules, and laws in all branding activities.
Team Collaboration: Assist the team in resolving customer complaints and contribute to overall team efforts in supporting the brand.
Perform other duties as assigned.
Qualifications:
Diploma in Nutrition, Nursing, Public Health or a related field. Bachelor's degree will be an added advantage.
Proven experience in brand promotion, customer service, or a similar role.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Proficiency in preparing reports and documentation.
Flexibility to adapt to changing priorities and schedules.
**FEMALE CANDIDATES ENCOURAGED TO APPLY*