Business Process Outsourcing (Bpo) Expert At Circular Innovation Hub

We are seeking a BPO Expert who will be responsible for overseeing and optimizing all aspects of the company's Business Process Outsourcing operations

Reponsibilities:
Operations Management: Oversee daily BPO activities, ensuring compliance with client expectations and SLAs.
Client Management: Build and maintain strong client relationships, addressing issues and gathering feedback.
Process Improvement: Identify and implement efficiency and cost-saving measures. Team Leadership: Lead, train, and develop the BPO team.
Technology Integration: Stay updated on BPO tools and implement new technologies.
Reporting: Prepare performance reports and maintain documentation.

Requirements
Experience: Minimum 5 years in BPO operations with leadership experience.
Education: Bachelor's in Business Administration or related field; Master's or relevant certifications preferred.
Skills: Proficient in BPO tools, process improvement, leadership, and client management.
Other: Detail-oriented, able to work in a fast-paced environment, with flexible hours if needed.